
Order today, receive in 7 DAYS
Hassle-Free Returns
Hear It From Our Customers!
Follow us on social media @officialveluma!
Frequently Asked Questions:
Where is my tracking email? I can't track it.
You CANNOT track your order until I personally ship out the set on my end. This takes about 2-4 days depending on the amount of sets needed to be made. Once it's shipped, you will be notified either by text or email with tracking information!
I don't see my confirmation email/text. What do I do?
We recommend you check your spam and other folders for the confirmation text/email. If you can't find it please dm us on tiktok @officialveluma and we will resolve it for you.
What is the return policy?
We offer a hassle free 30 day free trial. Either you love it or your money back!!
To start a return or report an issue, contact us on:
Instagram @officialveluma
OR use our contact form located on our website and our support team will get back to you ASAP!
How long does it take to fully expand?
Your Veluma arrives compressed for shipping. Once unpacked, allow 24–48 hours for it to fully expand to its intended size and firmness. Gently fluffing and reshaping the pillow can help speed up the process.
The package just arrived. Now what?
Your Veluma is vacuum-compressed to protect it during shipping. After carefully opening the package, gently fluff and reshape the pillow, then allow 24–48 hours for it to fully expand to its intended size and firmness.
You may notice a slight "new foam" smell when first opening the package. This is completely normal and will naturally dissipate over time. For the best experience, we recommend unpacking Veluma in a well-ventilated area or outdoors and allowing it to air out while it expands.
Once fully expanded, your Veluma is ready to provide the comfort and support it's designed for.
How does the yarn organizer work?
Simply place your yarn onto the center spool holder and thread the yarn through the guide. As you crochet or knit, the yarn feeds smoothly while staying organized and helping reduce tangles.
What can I store inside it?
The built-in storage compartment is perfect for crochet hooks, scissors, stitch markers, tapestry needles, measuring tape, sewing thread, and other small crafting essentials.
Does it fit all yarn sizes?
It works with most standard yarn skeins and cakes. Larger or oversized skeins may vary depending on their dimensions.
Is assembly required?
Very little! Simply insert the removable spool holder and phone holder into their designated slots. Setup takes less than a minute.
What material is it made from?
It's made from durable, crack-resistant plastic that's lightweight, sturdy, and designed for everyday use.
What are the dimensions?
The organizer measures approximately 7.1 × 7.1 × 7.1 inches (18 × 18 × 18 cm), making it compact enough for any crafting space while providing plenty of storage.
Does the package include any yarn or tools?
No. The package includes 1 Yarn Spool Organizer Box only. Yarn, crochet hooks, scissors, and other accessories shown in product photos are for demonstration purposes and are not included.